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Privacy Policy

Privacy Policy
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 
To comply with any applicable laws and regulations.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall.  

All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone or text messages.

If you don’t want us to process your data anymore, please contact us at

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at

Cookies Policy
A cookie is a small text file that is stored on your computer, tablet, mobile phone or in short, the device used to browse the Internet, and can store information for statistical or functional purposes. Cookies can be used to recognize the user revisiting a website and make navigation easier and customize the content.

As users browse through our website, we may collect information relating to traffic flow patterns and visits to our domain . This information will be treated securely.

The purpose of using cookies is to customize access to the Website for optimizing the navigation and operation of the Website, improving our services, and delivering content and / or advertising related to user preferences, through analysis of surfing habits . complies with the provisions of the Law of Services of the Information Society, a rule that has collected the transposition of Directive 2009/136/EC , known as the ‘Cookie’.
Depending on their nature, the cookies can be classified as:
‘Session cookies’ and ‘Persistent cookies’: the former are removed when you close your browser, while the latter remain in the computer for a time determined by the expiration date defined in the cookie itself .
‘Our Cookies’ or ‘Third Party Cookies’: depending on whether they belong to the holder of the web, or a third party contributor.
Analysis cookies are cookies that enable us to monitor and analyze the behavior of the users of our website. With this, we can measure the activity on the ELLA Festival website and can create profiles of our users, in order to make improvements based on the analysis of the data.
An example of these cookies is the Google Analytics service , which provides tools for measuring profiles of our web browsing .
However, Google has developed a disabling supplement in Google Analytics cookies for common browsers: Microsoft Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari and Opera, which facilitates the exclusion of the use of these cookies. You can learn more by visiting this external link:
Visit the following link to learn how to reject or delete cookies from Google :
Visit the following link to see the Google Privacy Policy :
These cookies store information on the behaviour of users obtained through continuous observation of your browsing habits, which allows us to develop a specific profile to display ads based on the information.
ELLAFestival uses AdWords functions and remarketing lists to advertisers in the Google Display Network Analytics. ELLA Festival and Google use the cookies (such as the Google Analytics cookie) to inform and optimize ads based on previous visits to the websites of ELLA Festival . This implies that providers (such as Google) display promotional material on other websites that you visit on the Internet.
Some of our cookies may come to identify the user and others provide only anonymous statistical information about navigation on our website, however they can be disabled by setting the browser directly.
ELLA Festival uses its own session cookies in order to remind users of the cookie policy. A bar appears with a link to more information about the policy for those who want to learn more. These cookies help improve user experience on the web.
You can set your browser to accept or refuse the setting of all or some type of cookie, or to request to be notified when a cookie is set .
Each browser has specific configuration instructions. Below we provide links to information regarding common browsers
Google Chrome
Mozilla Firefox
Internet Explorer
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